| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment via pay pal or nochex secure sites. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling For all UK orders postage and packaging will be £3.95 with the exception of some of the heavier items from the Outdoors section of our website. |
| Delivery Schedule All orders are despatched as soon as possible usually within 7 working days. We will let you know if we are unable to meet this date for any reason. All goods are carefully packed prior to despatch, however in the unlikely event that you find the goods damaged or faulty please contact us on 07879086285. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee Please note all sizes quoted are approximate. Exact colour matches to web photos cannot be guarenteed. |
| Reaching Us We are based at the address below and welcome any queries or further information you might need about our products and service. My Special Place 6 Voylart Close Dunvant Swansea SA2 7TZ e: sales@myspecial-place.co.uk m: 07879086285 |
| Privacy Policy My Special Place do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We hope that you will be delighted with any product purchased from My Special Place, occassionally though we know that you will need to return items. Provided that the item is returned unused, in the original packaging and in a re-saleable condition within 7 days of receipt we will issue a refund of the purchase price, excluding any postage. For any returns we recommend that you use registered post as we cannot accept responsibility for cost or damaged items. All returns should be posted to: My Special Place 6 Voylart Close Dunvant Swansea SA2 7TZ |